Faqs

  • "When we all need to look our best at times, TRUST your special garments to VOGUE"

              - Bobbie Jarvis
 

What are the benefits of dry cleaning?
There are lots of benefits of dry cleaning, such as, extending the life of your garment, removing stains and getting rid of wrinkles. For a full list of benefits click here.

How much does it cost?
The cost of dry cleaning depends on the item that is being dry cleaned. For full prices view our garment price list or our furnishing price list.

How do I pay online? / How am I charged?
When an order is placed online your credit card is charged $1. Once your items have been cleaned, your credit card is charged for the full remaining amount.

How long will it take?
Typically the dry cleaning process will take 2-3 days. If you need the items returned quicker we do offer an express service.

Where do I leave my clothes for pick up?
The best place to leave your cloths for pick-up is at the reception desk, front counter or somewhere secure. Please ensure to inform us of any special instructions for pick-up when you order.

How do I let you know about stains?
If you drop your items off in store, tell our staff member about the stain. If you are placing an order online, let us know details about the stain in the “special instructions” box on the website form.

What if I have an issue with your service or quality?
We pride ourselves on offering an affordable, effective and quality dry cleaning service. If you have any issues please contact us immediately. http://voguedrycleaners.co.nz/contact-us

How do I know which of my garments can be dry cleaned?
Most garments have care labels that state whether the item can be dry cleaned. If you’re unsure, please contact us.

Are there any additional charges?
There are no hidden costs for the cleaning service. If garments require any extra cleaning or stain removal that will cost extra, we will contact you first.

Can you clean specialty items and fine fabrics?
Yes. Our dry cleaning staff are experts at cleaning specialty items. If we see any issues that might arise through cleaning your garments, we will contact you prior to cleaning.

Can you make clothing alterations or replace zips and buttons?
Yes we can. We have a seamstress located at our city branch who can deal with most of your clothing alteration needs.

If you have any other questions, please contact us.